As a leading manufacturer of LED lighting fixtures, Recolux Lightingis dedicated to delivering top-notch lighting solutions. In line with our commitment, we also provide comprehensive after-sales services to ensure customer satisfaction.
Product Warranty
At Recolux Lighting, we stand behind the quality of our LED lighting products. We offer a comprehensive warranty to provide peace of mind to our valued customers. Our warranty covers any manufacturing defects in material or workmanship for a period of 5 years from the date of purchase.
In the unlikely event that a fault or defect arises within the warranty period, you can trust Recolux Lighting to take care of it. Our warranty service includes either repairing the product free of charge or replacing it with an identical product. Rest assured that we will do whatever is necessary to ensure your satisfaction.
In some cases where the affected lights are no longer available, we reserve the right to provide a similar product of equal value. We understand that your lighting needs are important, and we will make every effort to find a suitable replacement.
Our commitment to quality extends beyond just offering a warranty. We take pride in our low failure rate, with less than 0.5% of our products experiencing issues. In such cases, we will promptly send out replacements directly to you, without any hassle.
For failure rates between 0.5% and 1%, we kindly request some additional information from you. This includes details about your application, installation information, and pictures of the defective product. This allows us to conduct a brief analysis and determine the best course of action. Once we have all the necessary information, we will swiftly send out replacements to resolve any issues.
In rare cases where the failure rate exceeds 1%, we may need you to send back samples of the defective products for more detailed analysis. This helps us identify any underlying product quality issues and develop effective solutions. Rest assured that if the failure is indeed due to product quality, we will not only send replacements but also provide you with an extensive 8D report outlining how we plan to address and prevent similar issues in both the short and long term.
At Recolux Lighting, we take pride in our products and the satisfaction of our customers. Our warranty is a testament to our commitment to delivering reliable and high-quality LED lighting solutions. Trust us for all your lighting needs, and rest easy knowing that we have you covered.
Expert Guide to Installing LED Lights
At Recolux Lighting, we understand the importance of a hassle-free installation process for our valued customers. That’s why all our LED lighting products are meticulously designed to ensure effortless and speedy installation.
To assist you further, we provide a comprehensive installation manual with every product purchase. This user-friendly guide offers step-by-step instructions, making the installation process a breeze. Additionally, you can conveniently access and download the installation manual for each specific product from our website at www.recolux-lighting.com/download.html whenever you need it.
For those who prefer visual guidance, we offer an installation video on our website. Simply visit our site or contact our knowledgeable sales professionals to request the video. Alternatively, feel free to give us a call – we’re always here to help you.
With Recolux Lighting, installation becomes an effortless task, allowing you to enjoy your LED lights in no time. Trust in our expertise and reliability for a seamless lighting experience.
Enhancing Your Experience: Participate in Our Customer Satisfaction Survey
At LED Lighting Solutions, we value your opinion and strive to provide an exceptional customer experience. To ensure continuous improvement, we regularly conduct customer satisfaction surveys. We invite you to participate and share your valuable feedback on various aspects such as product quality, installation process, pricing, service effectiveness, communication efficiency, and delivery experience.
Your Voice Matters: Our Commitment to Excellence
We take pride in maintaining a high level of customer satisfaction. Through these surveys, we aim to gain insights into your specific needs and expectations. By actively listening to your feedback, we can further enhance our products and services to better serve you.
Join Us in Making a Difference
Your participation in our customer satisfaction survey will help us identify areas where we excel and areas that require improvement. Together, we can shape the future of LED lighting solutions by ensuring that your needs are met with utmost precision.
Unmatched Satisfaction: 98.7% and Counting
With a current overall customer satisfaction rate of 98.7%, we are dedicated to maintaining our commitment towards excellence. By participating in this survey, you contribute towards our continuous growth and enable us to provide an unparalleled experience for all our customers.
Your feedback matters greatly to us! Take a few moments out of your schedule to complete the survey and let us know how we can serve you better. We appreciate your time and look forward to exceeding your expectations every step of the way.
Thank you for choosing LED Lighting Solutions as your trusted partner for all your lighting needs!
Addressing Customer Complaints
At Recolux Lighting, we recognize the importance of customer feedback and view it as an invaluable resource for growth. Rather than seeing complaints as a burden, we embrace them as an opportunity to enhance our products and services. Every customer complaint is meticulously documented and promptly shared with our management team. To ensure swift resolution, we assemble a dedicated group of skilled managers and engineers who work collaboratively to address the concerns raised by our valued customers.
By prioritizing customer feedback, we not only demonstrate our commitment to excellence but also strive to foster long-lasting relationships with our clientele. We firmly believe that by actively listening to and acting upon customer complaints, we can continuously improve our LED lighting solutions and exceed the expectations of our target users.
Onsite Support
With the demand from customers for some special projects, our sales professionals and engineers could fly immediately to customers’ application sites anytime. We have long term multiple entry Schengen visa/USA visa and international driver license, which makes the travel very simple and we are ready to leave tomorrow. Also, we fly very frequently to visit our customers every year.
Onsite Assistance
In response to the increasing need for specialized projects, our team of sales professionals and engineers is readily available to provide onsite support at customers’ application sites. We possess long-term multiple entry Schengen visas/USA visas and international driver licenses, simplifying travel logistics. Our team is prepared to depart at a moment’s notice, ensuring prompt assistance. Additionally, we frequently travel to visit our valued customers every year.